Understanding Longhorn Tractor's commitment to transparency and your rights.
These Terms of Service govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.
Permission is granted to temporarily download one copy of the materials (information or software) on Longhorn Tractor's website for personal, non-commercial transitory viewing only.
If we determine that you have violated these terms, we may suspend or terminate your access to our services. Longhorn Tractor reserves the right to take appropriate legal action for serious violations.
Yes, Longhorn Tractor may update these terms from time to time. We will notify users of any material changes via email or through our website. Continued use of our services after changes constitutes acceptance of the new terms.
Last updated: January 15, 2023
Your privacy is important to Longhorn Tractor. This policy explains what personal data we collect and how we use it.
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Order processing, customer support | 5 years after last transaction |
| Payment Details | Transaction processing | 7 years for tax purposes |
| Website Usage Data | Improving user experience | 2 years |
Your Rights: You have the right to access, correct, or delete your personal data. Contact our privacy team at legal@longhorntractor.com to exercise these rights.
Last updated: March 10, 2023
This policy explains how Longhorn Tractor uses cookies and similar technologies to recognize you when you visit our website.
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites work more efficiently.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Last updated: February 5, 2023
We work diligently to ensure your heavy equipment arrives safely and on time. This policy outlines Longhorn Tractor's shipping procedures and timelines.
Depending on the size and weight of your equipment, we use various shipping methods:
| Equipment Type | Shipping Method | Estimated Time |
|---|---|---|
| Small Equipment & Parts | Ground Freight | 3-7 business days |
| Medium Equipment | Flatbed Truck | 7-14 business days |
| Large Equipment | Specialized Heavy Haul | 14-21 business days |
Shipping costs vary based on equipment size, weight, and destination. You will receive a detailed shipping quote during the ordering process.
Note: For international shipments, customers are responsible for all customs duties, taxes, and import fees. Delivery times may vary based on customs clearance.
Last updated: April 20, 2023
Longhorn Tractor offers flexible financing options to help you acquire the equipment you need for your business.
Our financing application process is straightforward:
Longhorn Tractor considers applications with credit scores of 650 or higher. However, we evaluate each application holistically, considering business revenue, time in business, and other factors.
Yes, Longhorn Tractor offers financing options for both new and certified pre-owned equipment. Terms may vary based on equipment age and condition.
Last updated: May 5, 2023
We want you to be completely satisfied with your Longhorn Tractor purchase. This policy outlines our return procedures.
Items can be returned within 30 days of delivery for a full refund, provided they meet the following conditions:
The following items cannot be returned:
Important: For large equipment returns, customers are responsible for return shipping costs. A restocking fee of 15% may apply to returns of equipment that has been unboxed but not used.
Last updated: June 12, 2023
Longhorn Tractor stands behind the quality of our equipment with comprehensive warranty coverage.
All new equipment comes with the manufacturer's standard warranty, which typically includes:
| Coverage Type | Duration | What's Included |
|---|---|---|
| Full Warranty | 1-2 years | Parts and labor for manufacturing defects |
| Power Train | 3-5 years | Engine, transmission, and drivetrain components |
| Corrosion Warranty | 5-7 years | Rust perforation on structural components |
Longhorn Tractor offers extended warranty plans that provide additional coverage beyond the standard warranty period. These plans can be customized to match your specific needs and usage patterns.
Warranty coverage does not include damage resulting from accidents, improper use, lack of maintenance, normal wear and tear, or modifications not approved by the manufacturer.
Contact our service department at service@longhorntractor.com or call +1 (754) 333-7140. We will guide you through the claims process and arrange for inspection and repairs if needed.
Last updated: July 8, 2023
2440 SE Monroe St, Stuart, FL 34997
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 2:00 PM
